Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! It is a small independent e-commerce company based in Columbus, OH that focuses on handcrafted tobacco and accessories. It’s mission would be to create quality, economical, fun, nicotine-free and exciting products for both casual smoker and the serious enthusiast. If you are searching for an awesome solution to relax or kick back, get one of these cigarette.
Much like any new business, you will have some bumps along the way and Electric Tobacconist USA has encountered its fair share of problems along the way. For example, having less online sales delayed the beginning of online orders significantly for the first half a year. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we were not able to provide our regular customers with the largest discount to celebrate our six month anniversary as an organization. As it turns out, the delay was not as a result of economy, but to a problem with Brightpearl’s end of the year shipping plan. Ultimately, the issues with the shipping system were enough to essentially put us on our guard for another six months as we planned for the next quarter of our year.
Unfortunately, we didn’t have much time to prepare, once we were behind on many orders for the second half of the year. Thankfully, after reviewing our data, we realized that people could pretty much count on the electric tobacconist to meet up all of our future orders. Once we received the order volumes, we started making repairs and improvements to our web store. Things were looking good, but things were still nearly there. We had to learn how exactly to better advertise and market our e cigarettes and vaporizer products to improve the interest in them.
We are happy to report that quarter, we saw a dramatic upsurge in our sales. It would appear that the majority of our customers are responding positively to our recent marketing efforts and that we are increasingly being welcomed back by the vapor marketplace. However, not surprisingly welcome return, we are unfortunately experiencing some unprecedented volume increases in our customer service department. This is something we will have to address over the next half a year.
Besides an increased amount of sales and new customers, we have been also now seeing more negative reviews about our business than previously. The unfortunate news is that we have recently been targeted by a band of local “rogue” business vandals, who unfortunately caused some physical damage to our storefront. While our storefront was severely damaged, we’ve been able to operate it with a minor degree of service, while awaiting repairs to be completed. Unfortunately, it has forced us to extend the time of time that people are providing free expedited shipping for most orders.
One of the other areas we’ve seen an increase in recently is in the number of people calling our hotline and requesting service. More often than not they are reporting issues with either the product or their receipt. It’s unfortunate that lots of of these individuals do not realize that we have a returns policy in place. Because of this policy, we’ve been overwhelmed with the amount of calls and emails we have been receiving. It’s clear that people Element Vape are currently experiencing an elevated amount of calls and reports from our valued customers. Despite the inconvenience, we have been always glad to supply in-kind services like a refund, replacement or money-back guarantee, as a way to ensure their satisfaction.
Beyond the above news-report topics, you can find other important issues we have witnessed recently. For instance, among our local stores experienced an influx of customer inquiries following the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it may have. As a result, we have implemented an emergency replacement policy in place for all electric Tobaccconists, irrespective of their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced the number of questions we receive in regards to our services.
Recent press accounts reveal electric Tobaccconists battle to cope with extended repair times. We regret to share, but it is the reality of owning a retail business, even one centered on providing exceptional customer support. While our goal remains to shoot for continuous improvement and to continually improve our customer experience, we are taking every step necessary to address any issues our customers could have. As well as hiring additional staff, we have also implemented several measures that reduce the impact of potential late or damaged shipments on our revenue stream.